I don't know how these guys do it, but no matter how busy they are, and they always are, they check my car right away and let me know what we need to do and how soon they will be able to get the work done. and they are not condescending to women.Or impatient either. they give you a ride home if the car needs to stay for a while. They really know what they are doing.They have high standards. Customer for life.